Prophet plc JOB
DESCRIPTION
Job Title: Customer
Service / Help Desk Support Assistant
Salary: up
to £20,000 per annum
Responsible to: Customer
Services Manager
About the Company
Prophet plc is the market leading author and distributor of Pr2
software into the fresh produce industry. We have approximately 45 personnel in
offices in the
Job Purpose:
The postholder will assist in the provision of service to Prophet
plc’s client base and support to the Customer Service Manager. Working as part
of a team the postholder will administer the in-house support system, offering
query support by telephone to the clients, be expected to provide training for
new clients and occasional site visits for training and or live running help. This new position will also incorporate second level account
management.
Main Duties and Responsibilities:
1.
To deal with incoming telephone calls
2.
To maintain the Service Level Agreement (SLA) standards
3.
To administer and regulate the logging of calls
4.
Active problem solving
5.
To assist with in-house training courses
6.
Second level account management (desk based and site visits)
7.
In
house testing / QC
Person Specification
1.
Have good interpersonal skills
2.
Possess a good understanding of Microsoft Office
3.
Need to have a firm but receptive personality
4.
Able to act on own initiative
5.
Have some knowledge of distribution processes
Closing date:
EQUAL OPPORTUNITIES STATEMENT:
Prophet plc is striving to ensure that all aspects of its service
and employment practices provide equality of opportunity.